Frequently Asked Questions (FAQ)
Dear visitor, answers to the Frequently Asked Questions (FAQ) are presented below. Although we have tried to cover as many topics as possible if you have further questions please feel free to use the form on our CONTACT US page.
You may use our home page in order to make an online reservation for airport transfers,private transfers, tours or hourly/daily chauffeur requests.
No, you do not. An email confirmation from your side is sufficient for us to make the reservation. You can book without any advance payment, hence there is no cancellation fees.
You pay us with cash at the drop point of your transfer. EUR, USD and Turkish Lira are the accepted currencies. You may use this link for currency conversion.
A private transfer is a taxi or other vehicle reserved only for you where we transport you as an individual passenger without the need to share the vehicle with anyone else. Once you arrive at the airport you will not need to wait for other passengers to arrive.
No, there are no extra charges whatsoever. Price agreed on email confirmation will be applied and you will not be charged for any other amounts.
Yes we do, in order for us to make necessary arrangements, please inform us during your reservation. In our safety page, you would find more information about child seat types that we provide.
Prices are per vehicle. You are booking for a private (non-shared) service.
If you are going to the airport from a hotel or resort, please wait at the reception (lobby). If being collected from an apartment, airbnb or a home, please wait outside by the main door. The driver will look for you right there.
Tipping the chauffeur at the end of the trip is typical (normally about 10% of the total) but it is absolutely optional, and solely at your discretion. If you like the service you may, if not you do not have to.
As you can expect, some spots are more time-consuming than others. With this in mind, there is no set time for each highlight. You will have plenty of time to take photos of the landmarks and we watch how the tour progresses at each landmark and adjust the tour accordingly.
For those of you who are booking private tours for the first time, perhaps a little clarification would help. A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. A tour driver is not licensed, has not attended “guide” school, and is not permitted inside the site to tell you about the history. Many drivers are just as well versed in the area history as the guides. The difference of course is that they have to tell you the facts before you go inside.
After collecting your luggage and clearing customs at the airport upon your arrival, you’ll be routed to the public lounge (Arrival Area) where throngs of people wait for passengers to come out. Many people will be holding signs and also your driver will be there posting your name. That’s how you identify your driver. Make sure to have our phone number with you, you never know what can happen in a crowded and chaotic airport! Normally it takes about 30-40 minutes from the time when the plane lands until you actually get to the public lounge. If you see that it will take longer, for example if your luggage is lost or simply takes it a long time to come out, please call us or ask the custom officer to let you come out for a second to tell your driver you’ll be late. If you miss your flight or you experience a long delay, please contact us promptly.
If you discover that your luggage has gone missing, please inform ASAP by using the phone number shown on the confirmation email and that you have arrived at the airport and still require the transfer. If you have booked a Private Transfer from the airport, the driver will wait up to a maximum of 2 hour after the flight arrival time.