Dear visitor, answers to the Frequently Asked Questions (FAQ) are presented below. Although we have tried to cover as many topics as possible if you have further questions please feel free to use the form on our contact page.

💱 What currencies do you accept for payment?

We quote all our transfer fares in Euros (€), but we accept all major hard currencies cash upon arrival, including US Dollars (USD), British Pounds (GBP), Canadian Dollars (CAD), Australian Dollars (AUD), Euros (EUR), and Turkish Lira (TL).

💳 Do I need to enter credit card information or make a prepayment to book?

No. No credit card details, advance deposit, or prepayment are required to lock in your reservation. You can book online in advance and pay your driver directly upon arriving at your destination.

📱 How will I meet my driver at the airport?

We have a streamlined airport meeting procedure for all arrival terminals (IST, SAW, and AYT). Prior to your flight, we send clear step-by-step meeting directions, exact pillar/gate numbers, and coordinator contact details directly to your WhatsApp number.

✈️ What happens if my flight is delayed?

We monitor all incoming flight landing times in real time using live aviation radar. If your flight is delayed or lands early, your pickup schedule automatically shifts to match your actual landing time at zero additional cost.

⏱️ How long will the driver wait for us after landing?

On average, passengers take about 50 minutes to clear passport control and collect their luggage. However, we allow a generous waiting window of up to 1.5 hours (90 minutes) after your actual touchdown time for you to reach the designated meeting point.

🛣️ Are highway and bridge tolls included in the transfer price?

Yes.Our flat rates cover all standard route costs, utilizing the most cost-effective toll highway or bridge option available. If you request a custom, alternative, or faster route during travel (such as the Eurasia Tunnel or Yavuz Sultan Selim Bridge), any additional toll differential is communicated to you upfront.

🪙 Is tipping expected or obligatory?

Tipping is never obligatory. It is entirely at your discretion based on your satisfaction with the chauffeur’s service. On average, satisfied passengers tip between 5% and 10% of the total fare.

👶 Are child safety seats available for airport transfers?

Yes. As Turkey’s leader in family airport transfers, we offer pre-bookable Group 0+ infant cradles, Group 1/2 toddler seats, and Group 3 booster cushions mounted to vehicle ISOFIX anchors and sanitized prior to pickup.

🚘 Are all transfers private or will we share the vehicle with other passengers?

All transfers with Al’s Taxi are 100% private. Your vehicle is reserved exclusively for you and your travel party with zero shared shuttle loops or extra passenger stops.

📍 Which airports in Turkey are covered by Al’s Taxi?

Our core operations cover all terminals at Istanbul Airport (IST), Sabiha Gökçen International Airport (SAW), and Antalya Airport (AYT), providing transfers to all surrounding districts, hotels, and coastal resort towns.

🚐 What vehicle models do you use for private airport transfers?

Our core fleet consists of executive black-line Mercedes-Benz Vito and V-Class minivans, featuring leather seating, dual climate control, rear privacy glass, Wi-Fi, and spacious trunks fitting up to 6 to 8 large suitcases.

👥 How do large groups or families with heavy luggage arrange transfers?

We offer dedicated Large Group Transfers utilizing high-capacity Mercedes Sprinter minivans and midibuses designed for up to 16+ passengers with expansive luggage capacity.

📅 How far in advance should I reserve my transfer?

While we accept urgent bookings up to 4 hours before pickup, we recommend reserving at least 24 to 48 hours in advance to guarantee your preferred vehicle model and child seat configuration.

🔄 Can I book a return departure transfer from my hotel back to the airport?

Yes. You can schedule both arrival and departure rides together during online booking to lock in your fixed return fare and guarantee on-time pickup from your hotel lobby.

💬 What happens if I cannot locate the driver or meeting point at the airport?

If you experience any delay or difficulty finding the meeting pillar, simply connect to the airport’s free Wi-Fi and message or call our 24/7 WhatsApp customer support line sent to you in your booking instructions for instant assistance.

💶 Are there any hidden fees or extra charges for flight delays or night arrivals?

No. All our quotes operate on guaranteed flat pricing with no surcharge for late-night arrivals, flight delays, or luggage assistance.

🛑 Can we request a customized route or extra stops between the airport and hotel?

Yes. If you wish to make additional stops along the route or require hourly chauffeur service, you can specify this when booking or communicate with our dispatch team on WhatsApp.

🛡️ Are your drivers licensed, insured, and vetted?

Yes. All Al’s Taxi chauffeurs are fully licensed, professionally vetted, background-checked, and operate fully insured vehicles meeting official Turkish transportation regulations.

🚗 Do you provide long-distance or intercity transfers from Istanbul?

Yes. In addition to airport-to-hotel rides, we offer private intercity transfers from Istanbul to regional destinations including Bursa, Sapanca, Yalova, Edirne, Çanakkale, and Eskişehir.

⭐ Why is Al’s Taxi ranked among top-rated transportation providers on TripAdvisor?

Al’s Taxi is ranked #2 in the Transportation Category in Istanbul on TripAdvisor with over 640 5-star reviews, earned through transparent flat rates, real-time flight tracking, premium Mercedes minivans, and family-first safety standards.